Transcription:
1 00:00:33,496 --> 00:00:34,756 Chris: Dave is not with us today.2 00:00:35,086 --> 00:00:36,586 In fact, Dave is under the weather.3 00:00:36,586 --> 00:00:38,386 We would Really appreciate some prayers.4 00:00:38,386 --> 00:00:41,386 for Dave's health, but I've got Wayne with me.5 00:00:41,386 --> 00:00:44,116 And today we're going to go over one-on-one meetings.6 00:00:44,116 --> 00:00:44,416 Wayne.7 00:00:44,416 --> 00:00:45,016 Wayne: How's your week,8 00:00:45,016 --> 00:00:45,376 Chris: man.9 00:00:46,036 --> 00:00:46,546 Wayne: It's Monday.10 00:00:46,786 --> 00:00:47,446 It's going great.11 00:00:48,106 --> 00:00:49,066 Chris: That's a good start.12 00:00:49,546 --> 00:00:51,526 Everything Starts with a good start.13 00:00:51,526 --> 00:00:52,396 So wonderful.14 00:00:54,076 --> 00:00:55,756 Wayne: Why do you use one-on-one meetings?15 00:00:56,596 --> 00:00:57,016 Chris: Yes.16 00:00:57,946 --> 00:00:58,396 Wayne: A lot.17 00:00:59,386 --> 00:00:59,956 Chris: How often18 00:00:59,956 --> 00:01:01,246 Wayne: do you have your one-on-one?19 00:01:01,246 --> 00:01:01,756 Chris: meetings?20 00:01:02,836 --> 00:01:03,736 Wayne: At least weekly.21 00:01:04,606 --> 00:01:04,966 Okay.22 00:01:05,386 --> 00:01:06,646 They're not always scheduled.23 00:01:06,916 --> 00:01:07,366 but.24 00:01:08,116 --> 00:01:10,336 Anything of value to discuss in depth?25 00:01:10,426 --> 00:01:11,266 Chris: Usually one-on-one.26 00:01:11,333 --> 00:01:12,623 You got the crowds.27 00:01:13,223 --> 00:01:14,213 Approval with you.28 00:01:14,633 --> 00:01:16,613 Would you believe that according to Gallup.29 00:01:16,883 --> 00:01:18,593 employees who have a regular.30 00:01:18,593 --> 00:01:20,003 one-on-one meeting with their31 00:01:20,033 --> 00:01:20,693 Wayne: managers.32 00:01:20,963 --> 00:01:22,043 Chris: are Three times.33 00:01:22,043 --> 00:01:24,023 more likely to be engaged at work?34 00:01:25,013 --> 00:01:25,073 Wayne: I35 00:01:25,073 --> 00:01:25,553 Chris: I believe that.36 00:01:25,613 --> 00:01:26,578 If I could tell you.37 00:01:26,608 --> 00:01:28,048 you could have your team.38 00:01:29,158 --> 00:01:30,088 Three times more39 00:01:30,178 --> 00:01:30,448 Wayne: games.40 00:01:30,598 --> 00:01:31,228 They are just41 00:01:31,228 --> 00:01:32,848 Chris: by having a one-on-one.42 00:01:32,848 --> 00:01:33,148 meeting.43 00:01:33,148 --> 00:01:35,698 Doesn't that tell you one-on-ones are so valuable.44 00:01:35,908 --> 00:01:36,148 Yeah.45 00:01:37,018 --> 00:01:38,038 It gives a lot of value.46 00:01:38,038 --> 00:01:38,668 to both.47 00:01:38,998 --> 00:01:41,518 The employee and the employer, the manager.48 00:01:41,518 --> 00:01:42,208 and even helps49 00:01:42,238 --> 00:01:44,038 Wayne: the overall organization.50 00:01:45,328 --> 00:01:45,568 What are51 00:01:45,718 --> 00:01:46,438 Chris: of the benefits of.52 00:01:46,438 --> 00:01:47,068 a one-on-one.53 00:01:47,203 --> 00:01:47,503 Wayne: It.54 00:01:48,013 --> 00:01:49,783 Gives the employee value.55 00:01:50,233 --> 00:01:50,803 Absolutely.56 00:01:51,703 --> 00:01:53,983 It gives them some skin in the game, so57 00:01:53,983 --> 00:01:54,433 Chris: to speak.58 00:01:54,523 --> 00:01:54,973 Yes.59 00:01:55,333 --> 00:01:55,783 Wayne: not a.60 00:01:55,789 --> 00:01:56,252 Cloak.61 00:01:56,672 --> 00:01:58,202 I had which everything operates.62 00:01:58,202 --> 00:01:59,282 in they're just expected.63 00:01:59,372 --> 00:01:59,762 Chris: so they get.64 00:01:59,792 --> 00:02:00,092 Wayne: a little65 00:02:00,092 --> 00:02:00,422 bit of.66 00:02:01,352 --> 00:02:02,432 The other side of it.67 00:02:02,972 --> 00:02:03,272 Chris: So68 00:02:03,572 --> 00:02:03,872 Wayne: So69 00:02:04,382 --> 00:02:05,552 then they're invested.70 00:02:05,732 --> 00:02:06,842 and they want71 00:02:06,872 --> 00:02:07,262 Chris: to.72 00:02:08,702 --> 00:02:11,402 Help the company, but they also want to help you because you73 00:02:11,462 --> 00:02:12,272 Wayne: taken the time74 00:02:12,812 --> 00:02:13,352 Chris: to help them.75 00:02:13,442 --> 00:02:13,922 Yes.76 00:02:14,042 --> 00:02:16,022 Wayne: So it's just very symbiotic in that way.77 00:02:16,142 --> 00:02:16,772 Chris: Very good.78 00:02:17,192 --> 00:02:19,712 Would you say it also improves the relationship between the79 00:02:19,712 --> 00:02:20,912 manager and the employee?80 00:02:21,212 --> 00:02:21,722 Oh, for sure.81 00:02:22,142 --> 00:02:22,682 They get that.82 00:02:22,982 --> 00:02:24,272 time set aside.83 00:02:24,962 --> 00:02:26,282 Every week or every how84 00:02:26,312 --> 00:02:26,762 Wayne: often.85 00:02:27,332 --> 00:02:29,912 Chris: They get to discuss things even outside of work.86 00:02:30,182 --> 00:02:32,879 Just If you were met a friend every weekend for coffee.87 00:02:32,879 --> 00:02:33,929 you'd start to develop88 00:02:33,959 --> 00:02:34,949 Wayne: a better relationship.89 00:02:34,949 --> 00:02:36,929 Chris: just discussing and spending time together.90 00:02:37,139 --> 00:02:37,349 Sure.91 00:02:37,739 --> 00:02:37,949 Yep.92 00:02:39,539 --> 00:02:40,799 It's also a really good93 00:02:40,799 --> 00:02:41,249 Wayne: way for.94 00:02:41,279 --> 00:02:42,329 Chris: the management to get95 00:02:42,389 --> 00:02:43,859 Wayne: Feedback on how they're doing.96 00:02:43,979 --> 00:02:44,699 what's going on.97 00:02:45,599 --> 00:02:46,589 which is so important.98 00:02:46,769 --> 00:02:47,219 Absolutely.99 00:02:47,639 --> 00:02:48,329 So important.100 00:02:48,719 --> 00:02:49,829 here's an interesting question.101 00:02:49,829 --> 00:02:50,099 Chris: for you.102 00:02:50,099 --> 00:02:51,749 What makes a good one-on-one?103 00:02:54,869 --> 00:02:55,289 I think104 00:02:55,499 --> 00:02:58,049 Wayne: what makes some of the things for me that make it good.105 00:02:58,349 --> 00:02:58,739 Are.106 00:02:59,519 --> 00:03:01,029 A mutual understanding.107 00:03:01,076 --> 00:03:02,726 What said in here will stay in here?108 00:03:02,876 --> 00:03:03,146 Yes.109 00:03:03,776 --> 00:03:04,886 Chris: The cone of silence.110 00:03:05,576 --> 00:03:07,136 Wayne: open dialogue.111 00:03:07,736 --> 00:03:08,906 Why was disrespectful112 00:03:09,266 --> 00:03:11,216 Chris: when I do evaluations with my guys.113 00:03:11,876 --> 00:03:13,016 As a grievance114 00:03:14,456 --> 00:03:14,936 Wayne: Process115 00:03:14,936 --> 00:03:15,926 Chris: that you116 00:03:15,926 --> 00:03:18,416 Wayne: can say whatever you want to, whether you like it.117 00:03:18,506 --> 00:03:19,046 dislike it.118 00:03:19,106 --> 00:03:19,706 Disagree.119 00:03:20,546 --> 00:03:20,876 Chris: Just be120 00:03:20,876 --> 00:03:22,248 Wayne: respectful and we'll talk through it.121 00:03:22,488 --> 00:03:22,968 Very good.122 00:03:23,808 --> 00:03:24,408 Yeah, that's a great123 00:03:24,438 --> 00:03:25,158 Chris: one-on-one.124 00:03:25,998 --> 00:03:27,258 Wayne: What type of question you ask125 00:03:27,258 --> 00:03:28,668 Chris: your people in your one-on-ones?126 00:03:31,158 --> 00:03:33,348 Wayne: What kind of improvements can they see127 00:03:33,348 --> 00:03:34,098 Chris: in the department?128 00:03:34,488 --> 00:03:35,044 Very good.129 00:03:35,066 --> 00:03:37,496 If they have any ideas on how to improve the department.130 00:03:38,156 --> 00:03:39,686 I try to encourage them to.131 00:03:40,916 --> 00:03:42,536 As they have certain skills.132 00:03:43,226 --> 00:03:43,496 Wayne: To.133 00:03:44,216 --> 00:03:44,366 Chris: Yeah.134 00:03:44,696 --> 00:03:45,326 those skills.135 00:03:45,626 --> 00:03:46,526 Fantastic.136 00:03:47,186 --> 00:03:47,876 Macomb.137 00:03:48,266 --> 00:03:49,106 Go to our department.138 00:03:49,256 --> 00:03:50,276 I want to be on your team.139 00:03:50,276 --> 00:03:51,476 You do a great one on one.140 00:03:53,756 --> 00:03:55,136 Some of the questions I have.141 00:03:55,406 --> 00:03:56,726 I came up with three categories.142 00:03:56,726 --> 00:03:57,746 I have positioned.143 00:03:57,746 --> 00:03:58,856 questions like.144 00:03:59,426 --> 00:04:00,056 How do you view145 00:04:00,116 --> 00:04:01,316 Wayne: yourself in this role?146 00:04:02,083 --> 00:04:02,293 One147 00:04:02,473 --> 00:04:03,433 Chris: I asked to people.148 00:04:03,433 --> 00:04:07,453 today is Draw me a pie chart of how you would spend your time.149 00:04:07,633 --> 00:04:08,773 If everything on your job.150 00:04:08,773 --> 00:04:09,373 was Perfect.151 00:04:09,373 --> 00:04:10,753 You've got 40 hours this week.152 00:04:10,753 --> 00:04:12,223 How would you spend those 40 hours?153 00:04:12,223 --> 00:04:13,693 If everything was perfect.154 00:04:14,383 --> 00:04:15,523 And my followup in that meeting155 00:04:15,553 --> 00:04:16,213 Wayne: It's going to be okay.156 00:04:16,243 --> 00:04:18,343 How do we start moving towards that?157 00:04:18,343 --> 00:04:19,033 Chris: pie chart?158 00:04:20,143 --> 00:04:22,063 Wayne: And that gives them focus.159 00:04:22,213 --> 00:04:22,813 Absolutely.160 00:04:23,143 --> 00:04:24,073 You can ask them about their161 00:04:24,103 --> 00:04:24,776 Chris: career.162 00:04:24,799 --> 00:04:25,789 If you're having the best.163 00:04:25,789 --> 00:04:27,169 day at work you've ever had.164 00:04:27,169 --> 00:04:28,069 What would your schedule?165 00:04:28,069 --> 00:04:31,669 look like and What satisfaction do you get from your job?166 00:04:31,699 --> 00:04:34,159 and where have you been most successful in the past?167 00:04:35,869 --> 00:04:36,079 Yeah.168 00:04:36,169 --> 00:04:36,799 Those will give you a169 00:04:37,159 --> 00:04:37,549 Wayne: of.170 00:04:38,239 --> 00:04:39,349 Inside information.171 00:04:39,919 --> 00:04:41,569 Because with my guys, it's not really.172 00:04:41,899 --> 00:04:42,739 What they say.173 00:04:43,369 --> 00:04:43,639 It's.174 00:04:44,299 --> 00:04:45,169 How they got there.175 00:04:45,709 --> 00:04:46,789 You're absolutely right.176 00:04:46,849 --> 00:04:47,659 Chris: That's beautiful.177 00:04:48,499 --> 00:04:50,629 Wayne: The last group I've got as long-term goals.178 00:04:51,019 --> 00:04:51,589 I asked him, what179 00:04:51,589 --> 00:04:52,939 Chris: are your long-term goals?180 00:04:53,329 --> 00:04:54,379 Where do you want to be five181 00:04:54,409 --> 00:04:55,039 Wayne: years from now?182 00:04:55,099 --> 00:04:56,539 What skills do you need to hit this?183 00:04:57,169 --> 00:04:58,009 Chris: And how can I help you?184 00:04:58,009 --> 00:04:58,609 get there?185 00:05:00,229 --> 00:05:01,982 Wayne: So we have those conversations.186 00:05:02,822 --> 00:05:04,172 Very organically.187 00:05:05,282 --> 00:05:06,002 As a group.188 00:05:06,392 --> 00:05:08,252 So the nature of my department there's.189 00:05:08,792 --> 00:05:10,982 One or two people in there every day.190 00:05:12,032 --> 00:05:12,542 And.191 00:05:13,112 --> 00:05:13,292 The192 00:05:13,322 --> 00:05:13,982 Chris: conversation.193 00:05:14,492 --> 00:05:15,302 very freely.194 00:05:15,512 --> 00:05:16,412 That's great.195 00:05:17,132 --> 00:05:17,612 That sounds like.196 00:05:17,612 --> 00:05:18,572 an open environment.197 00:05:18,662 --> 00:05:19,472 Wayne: they'll tell.198 00:05:19,610 --> 00:05:20,030 They'll199 00:05:20,480 --> 00:05:21,917 Chris: tell us or tell me.200 00:05:21,917 --> 00:05:23,867 of Where they're at, what they're thinking and.201 00:05:25,277 --> 00:05:25,367 They202 00:05:25,367 --> 00:05:27,797 don't say this is where I see myself in five years.203 00:05:28,037 --> 00:05:33,107 but I can tell by the way, They look at certain things and process certain things.204 00:05:33,287 --> 00:05:35,897 this is kind of on the forefront of their Sure.205 00:05:37,217 --> 00:05:37,697 That tells206 00:05:37,697 --> 00:05:38,027 Wayne: me.207 00:05:38,357 --> 00:05:38,897 they have.208 00:05:40,427 --> 00:05:41,207 Trusting you.209 00:05:41,447 --> 00:05:42,527 And they have competency.210 00:05:42,947 --> 00:05:43,667 and that's wonderful.211 00:05:44,357 --> 00:05:45,257 Hopefully they address me.212 00:05:45,677 --> 00:05:48,677 I had a person once told me that they wanted to be on a different team.213 00:05:48,767 --> 00:05:50,477 And this case, there were project management team.214 00:05:51,227 --> 00:05:51,737 Chris: So I said, That's215 00:05:51,767 --> 00:05:52,397 Wayne: fantastic.216 00:05:52,607 --> 00:05:53,237 see what we can do.217 00:05:53,837 --> 00:05:55,277 And we got this person, some training.218 00:05:55,307 --> 00:05:56,327 And project management.219 00:05:56,507 --> 00:05:59,507 then we got them to do some small project management.220 00:06:00,647 --> 00:06:00,977 Chris: Being221 00:06:01,007 --> 00:06:02,717 Wayne: observed by the project management team.222 00:06:02,777 --> 00:06:04,637 Chris: and slowly transition them into that role.223 00:06:04,637 --> 00:06:05,607 So it worked great.224 00:06:05,636 --> 00:06:06,266 Wayne: Yeah, I tried to do225 00:06:06,266 --> 00:06:07,109 Chris: that with Yeah.226 00:06:07,349 --> 00:06:08,099 Wayne: my group227 00:06:08,219 --> 00:06:08,819 Chris: is.228 00:06:09,269 --> 00:06:09,749 that Barry's.229 00:06:09,959 --> 00:06:10,709 Wayne: in seniority.230 00:06:11,579 --> 00:06:12,449 Chris: six years to.231 00:06:13,319 --> 00:06:13,979 A few months.232 00:06:14,159 --> 00:06:17,969 So the process of getting them to the next level is different for each of them.233 00:06:18,959 --> 00:06:20,699 But I told them multiple times.234 00:06:20,879 --> 00:06:21,749 The goal is.235 00:06:22,589 --> 00:06:24,749 For this department to run without me.236 00:06:25,709 --> 00:06:26,129 But at237 00:06:26,129 --> 00:06:26,639 Wayne: some point,238 00:06:26,669 --> 00:06:27,779 Chris: people are going to retire.239 00:06:27,809 --> 00:06:28,379 Wayne: move on.240 00:06:28,949 --> 00:06:29,879 Chris: I want to move on.241 00:06:30,539 --> 00:06:30,659 But242 00:06:30,659 --> 00:06:31,469 I don't want to leave it.243 00:06:32,249 --> 00:06:33,449 That will lead the department chain.244 00:06:33,809 --> 00:06:34,769 I don't want to leave you guys.245 00:06:35,459 --> 00:06:35,879 I see.246 00:06:36,479 --> 00:06:36,929 So just247 00:06:36,929 --> 00:06:38,039 Wayne: step into those roles.248 00:06:38,062 --> 00:06:38,962 Chris: That's fantastic.249 00:06:40,252 --> 00:06:41,362 So I've got some tips.250 00:06:41,362 --> 00:06:42,622 These are one-on-one tips for251 00:06:42,622 --> 00:06:43,102 Wayne: managers.252 00:06:43,912 --> 00:06:45,772 Chris: And I pulled these together and I want you to tell253 00:06:45,772 --> 00:06:47,002 me if you agree with these.254 00:06:47,422 --> 00:06:48,022 What I consider255 00:06:48,052 --> 00:06:48,922 Wayne: these are the magic256 00:06:48,950 --> 00:06:50,432 Chris: bullet points that you have.257 00:06:51,032 --> 00:06:53,522 With your direct reports and one-on-one meetings.258 00:06:53,522 --> 00:06:54,002 And the first259 00:06:54,032 --> 00:06:54,782 Wayne: thing is to bring260 00:06:54,782 --> 00:06:57,392 Chris: a sense of curiosity and openness with you.261 00:06:58,322 --> 00:06:58,772 Wayne: I agree.262 00:06:59,642 --> 00:07:02,702 Chris: The second one is to have a problem solving attitude.263 00:07:02,882 --> 00:07:03,602 But to264 00:07:03,632 --> 00:07:03,782 Wayne: Good.265 00:07:03,992 --> 00:07:04,952 Keep it for library.266 00:07:05,552 --> 00:07:07,922 You're not there to fix all their problems, but you're267 00:07:07,952 --> 00:07:09,062 there to work with them.268 00:07:09,092 --> 00:07:10,082 Chris: through the problems.269 00:07:10,472 --> 00:07:10,802 Wayne: I agree.270 00:07:12,212 --> 00:07:12,362 Chris: The271 00:07:12,392 --> 00:07:13,952 Wayne: next one is to ask questions.272 00:07:14,132 --> 00:07:15,632 instead of telling people what to do.273 00:07:16,952 --> 00:07:18,002 That's a big one for me.274 00:07:18,632 --> 00:07:18,902 Chris: That's a,275 00:07:19,112 --> 00:07:19,982 Wayne: And here's one for me.276 00:07:20,042 --> 00:07:21,662 Chris: Listen, More than you.277 00:07:21,662 --> 00:07:22,262 talk.278 00:07:23,642 --> 00:07:24,572 I get to talk to them.279 00:07:24,572 --> 00:07:27,182 Through the team meetings and through the huddles and everything else.280 00:07:27,182 --> 00:07:29,132 And the one-on-one is third time to talk.281 00:07:29,852 --> 00:07:30,212 That's right.282 00:07:30,752 --> 00:07:34,232 And here's a good one that I don't think you have a problem with but some may283 00:07:34,232 --> 00:07:36,992 leave Any blaming attitude out the door.284 00:07:37,232 --> 00:07:38,372 that one-on-one meeting.285 00:07:38,372 --> 00:07:39,812 is not the place for that.286 00:07:40,502 --> 00:07:40,952 No.287 00:07:40,952 --> 00:07:41,282 And.288 00:07:42,452 --> 00:07:42,572 You289 00:07:42,572 --> 00:07:44,312 have not all one-on-one meetings.290 00:07:45,002 --> 00:07:45,542 Our set.291 00:07:45,932 --> 00:07:46,412 positive292 00:07:46,442 --> 00:07:47,012 Wayne: backdrop.293 00:07:47,582 --> 00:07:48,122 Chris: That's true.294 00:07:49,082 --> 00:07:50,072 So genuinely.295 00:07:50,162 --> 00:07:51,062 I take the position.296 00:07:51,092 --> 00:07:51,512 Wayne: of297 00:07:52,202 --> 00:07:53,222 Chris: this is what happened.298 00:07:54,212 --> 00:07:54,392 Wayne: This299 00:07:54,422 --> 00:07:55,442 Chris: is the last I know of it.300 00:07:55,952 --> 00:07:56,822 I don't understand301 00:07:56,972 --> 00:07:57,722 Wayne: this happened.302 00:07:57,812 --> 00:07:59,072 Chris: Can you please explain it to me?303 00:07:59,432 --> 00:08:00,012 That's good.304 00:08:00,012 --> 00:08:00,914 And I've found.305 00:08:01,874 --> 00:08:03,464 Something that you have discovered as well.306 00:08:03,464 --> 00:08:05,534 the way you phrase that is so important.307 00:08:05,804 --> 00:08:09,644 If I ask an employee or let's say, I ask anyone, Why did you do.308 00:08:09,644 --> 00:08:10,064 this?309 00:08:10,094 --> 00:08:11,354 They're going to dig in.310 00:08:11,684 --> 00:08:13,874 And they're going to be combative and they're going to fight.311 00:08:13,874 --> 00:08:14,564 me on that.312 00:08:14,804 --> 00:08:17,444 But if I phrase the same question, a little different.313 00:08:17,464 --> 00:08:20,764 And How did we determine this was the best way to handle?314 00:08:20,764 --> 00:08:20,944 it.315 00:08:21,274 --> 00:08:23,404 Then they'll walk me through their mental process316 00:08:23,404 --> 00:08:24,304 Wayne: of how they got there.317 00:08:24,334 --> 00:08:25,174 And that's what I want.318 00:08:25,804 --> 00:08:25,984 Chris: Yeah.319 00:08:26,079 --> 00:08:27,129 So here is.320 00:08:27,219 --> 00:08:28,119 something interesting.321 00:08:28,119 --> 00:08:30,699 This is for practices.322 00:08:30,849 --> 00:08:33,249 If you want to have bad, one-on-one.323 00:08:33,249 --> 00:08:33,879 meetings.324 00:08:33,946 --> 00:08:34,734 We get to use this.325 00:08:35,124 --> 00:08:36,744 that once Dave's not here.326 00:08:38,244 --> 00:08:38,904 We miss your day.327 00:08:39,864 --> 00:08:40,014 We328 00:08:40,044 --> 00:08:40,824 Wayne: don't have the funny.329 00:08:45,054 --> 00:08:45,894 So the first330 00:08:46,224 --> 00:08:47,634 Chris: practice for one-on-one331 00:08:47,664 --> 00:08:47,934 Wayne: meetings.332 00:08:48,744 --> 00:08:50,784 Is using one-on-one as333 00:08:50,784 --> 00:08:52,284 Chris: a status update meeting.334 00:08:52,314 --> 00:08:54,204 Where you clicked through all their statuses.335 00:08:54,264 --> 00:08:54,714 you agree336 00:08:54,714 --> 00:08:55,344 Wayne: or disagree.337 00:08:55,884 --> 00:08:56,334 I agree.338 00:08:57,684 --> 00:09:00,474 Chris: The second bad practice for one-on-one meetings.339 00:09:00,474 --> 00:09:01,554 is Skipping meetings.340 00:09:01,554 --> 00:09:02,754 and just blowing them off.341 00:09:03,234 --> 00:09:03,504 Yeah, that's342 00:09:03,534 --> 00:09:03,834 Wayne: awful.343 00:09:03,924 --> 00:09:04,284 Cause344 00:09:04,644 --> 00:09:05,364 Chris: Bad precedent.345 00:09:05,604 --> 00:09:06,744 It really is.346 00:09:06,864 --> 00:09:08,304 If you don't take it seriously.347 00:09:08,304 --> 00:09:10,884 as a manager, no, one's going to take it seriously.348 00:09:12,054 --> 00:09:12,624 the third is349 00:09:12,654 --> 00:09:13,284 Wayne: very similar.350 00:09:13,284 --> 00:09:14,844 Chris: to That is where you have infrequent.351 00:09:14,874 --> 00:09:17,484 one-on-ones You may meet once a week, once.352 00:09:17,514 --> 00:09:18,054 a two weeks.353 00:09:18,054 --> 00:09:20,064 then it may become once every six weeks.354 00:09:20,064 --> 00:09:21,804 or just whenever you get around to it.355 00:09:22,884 --> 00:09:23,274 I agree.356 00:09:23,394 --> 00:09:24,744 One of the things I've tried really hard.357 00:09:24,744 --> 00:09:25,734 Wayne: at my one-on-ones.358 00:09:26,424 --> 00:09:26,964 Is I'm trying to359 00:09:26,994 --> 00:09:27,864 Chris: get my guys to the.360 00:09:28,374 --> 00:09:29,064 When I say, come.361 00:09:29,214 --> 00:09:30,624 The office, they don't automatically.362 00:09:30,624 --> 00:09:31,764 Wayne: have the sense of dread.363 00:09:32,604 --> 00:09:33,414 Chris: That's great.364 00:09:33,594 --> 00:09:34,224 Wayne: it could be,365 00:09:34,963 --> 00:09:35,623 Chris: it's not usually.366 00:09:35,623 --> 00:09:36,343 Wayne: anything bad.367 00:09:38,053 --> 00:09:38,863 Chris: Oh man.368 00:09:39,103 --> 00:09:39,403 Mr.369 00:09:39,403 --> 00:09:39,853 Hunter called370 00:09:39,883 --> 00:09:40,663 Wayne: me to his office.371 00:09:41,383 --> 00:09:42,193 Chris: Nice knowing you.372 00:09:45,493 --> 00:09:47,533 And the last one is lacking clarity.373 00:09:47,923 --> 00:09:48,523 Because great.374 00:09:48,523 --> 00:09:50,383 One-on-ones Don't just happen.375 00:09:50,383 --> 00:09:52,963 There's some prep work that has to go on before that.376 00:09:53,323 --> 00:09:53,593 And it377 00:09:53,623 --> 00:09:53,863 Wayne: means.378 00:09:54,283 --> 00:09:55,063 On your part.379 00:09:55,183 --> 00:09:56,323 And on the new boys.380 00:09:56,623 --> 00:09:58,063 Chris: part, they need to understand how381 00:09:58,153 --> 00:09:59,143 Wayne: one-on-one works382 00:09:59,143 --> 00:10:00,253 Chris: and why they're essential.383 00:10:01,693 --> 00:10:02,953 So here's some Bible verses.384 00:10:02,953 --> 00:10:04,903 that I've found that can relate to one-on-one.385 00:10:05,263 --> 00:10:05,353 The386 00:10:05,383 --> 00:10:06,163 Wayne: first was a green387 00:10:06,163 --> 00:10:07,993 Chris: one, Proverbs 27 17.388 00:10:07,993 --> 00:10:08,953 One of my favorites.389 00:10:09,223 --> 00:10:11,053 As one piece of iron sharpens, another.390 00:10:11,113 --> 00:10:13,273 So friends keep each other sharp.391 00:10:13,603 --> 00:10:14,563 Isn't that a great verse.392 00:10:14,953 --> 00:10:15,823 Wayne: huge verse.393 00:10:16,303 --> 00:10:20,233 Chris: The next is Proverbs again, Proverbs 11, 14, Where394 00:10:20,233 --> 00:10:21,943 there is no guidance a people.395 00:10:21,943 --> 00:10:24,553 falls, But in an abundance of counselors.396 00:10:24,553 --> 00:10:26,863 there is safety and that's our job.397 00:10:27,043 --> 00:10:28,123 Employees can fall.398 00:10:28,123 --> 00:10:30,493 We're there to keep them safe and make sure they know what they're doing.399 00:10:31,273 --> 00:10:31,603 That's right.400 00:10:32,443 --> 00:10:33,973 And the last one is first.401 00:10:34,393 --> 00:10:36,403 Thessaloniki ans five 11.402 00:10:36,553 --> 00:10:37,333 Wayne: So we encourage403 00:10:37,363 --> 00:10:41,173 Chris: each other and build each other up just as you're already doing.404 00:10:41,443 --> 00:10:42,643 And that's one of the big jobs.405 00:10:42,643 --> 00:10:45,343 of any time of leadership is encouragement.406 00:10:45,763 --> 00:10:45,943 Yeah.407 00:10:46,333 --> 00:10:48,373 Because the people that work for you.408 00:10:49,003 --> 00:10:49,603 There are people.409 00:10:50,293 --> 00:10:51,253 They're not robots.410 00:10:51,673 --> 00:10:51,973 You're411 00:10:52,003 --> 00:10:52,753 Wayne: exactly right.412 00:10:52,783 --> 00:10:53,323 And they have a413 00:10:53,323 --> 00:10:55,753 Chris: life outside of work and work at times.414 00:10:55,753 --> 00:10:58,423 may not be the most important thing in the world to them.415 00:10:58,573 --> 00:10:58,813 No.416 00:11:00,013 --> 00:11:03,133 So here's the questions I have on my one-on-one meetings.417 00:11:03,163 --> 00:11:04,003 I jotted these down.418 00:11:04,033 --> 00:11:04,663 I try to take419 00:11:04,663 --> 00:11:05,533 Wayne: half an hour.420 00:11:05,893 --> 00:11:06,493 Every week.421 00:11:06,763 --> 00:11:08,173 Chris: For my direct reports.422 00:11:08,413 --> 00:11:10,003 Occasionally I'll do skip level.423 00:11:10,003 --> 00:11:10,753 reports for the424 00:11:10,753 --> 00:11:11,653 Wayne: people that report425 00:11:11,653 --> 00:11:12,733 Chris: to some of my reports,426 00:11:12,793 --> 00:11:13,153 Wayne: but that's427 00:11:13,303 --> 00:11:14,593 Chris: a regularly scheduled thing.428 00:11:15,073 --> 00:11:16,723 But For the first five minutes.429 00:11:16,813 --> 00:11:18,613 I just try to catch up in their life.430 00:11:18,943 --> 00:11:21,223 I want to know what's going on with them outside of work.431 00:11:21,223 --> 00:11:22,303 What are their hobbies?432 00:11:22,333 --> 00:11:23,293 What are their passions?433 00:11:23,293 --> 00:11:24,193 What interests them?434 00:11:24,553 --> 00:11:25,453 It gives me a little bit.435 00:11:25,453 --> 00:11:28,813 to know A little more about them and see them as a person instead436 00:11:28,813 --> 00:11:30,313 of just a resource at work.437 00:11:30,733 --> 00:11:32,053 I'm sure you do the same thing.438 00:11:32,173 --> 00:11:32,533 Wayne: I do.439 00:11:34,843 --> 00:11:35,893 Chris: The second is.440 00:11:35,953 --> 00:11:36,493 kudos.441 00:11:36,493 --> 00:11:37,543 What are your wins?442 00:11:37,573 --> 00:11:38,743 Since The last week.443 00:11:39,163 --> 00:11:40,542 And wins loosely defined.444 00:11:40,542 --> 00:11:44,322 It could be, I met this objective or this terrible problem.445 00:11:44,412 --> 00:11:47,172 I found a solution to just tell me something good.446 00:11:47,232 --> 00:11:48,342 Wayne: You've done since last week.447 00:11:49,062 --> 00:11:49,212 Chris: Yeah.448 00:11:49,362 --> 00:11:50,232 Wayne: are you engaged?449 00:11:50,292 --> 00:11:51,042 Chris: Very good.450 00:11:51,792 --> 00:11:53,142 The next one's an important one.451 00:11:53,142 --> 00:11:55,422 What are your top priorities this week?452 00:11:55,422 --> 00:11:56,652 What are your big rocks?453 00:11:56,652 --> 00:11:59,862 If you're a fan of Stephen Covey in the seven habits, what things454 00:11:59,862 --> 00:12:01,722 do you have to do this week?455 00:12:02,922 --> 00:12:04,152 I asked my guys everyday.456 00:12:04,842 --> 00:12:05,142 Very457 00:12:05,202 --> 00:12:05,562 Wayne: good.458 00:12:06,132 --> 00:12:06,312 Are you459 00:12:06,312 --> 00:12:07,542 Chris: a fan of the seven habits?460 00:12:07,542 --> 00:12:09,072 of from Steven Kovi?461 00:12:09,702 --> 00:12:10,422 I don't have a lot of.462 00:12:10,482 --> 00:12:11,832 Wayne: them, but I really like.463 00:12:13,362 --> 00:12:13,962 Chris: There we go.464 00:12:16,392 --> 00:12:17,052 So the next.465 00:12:17,082 --> 00:12:19,152 I got and I've got 10, this was number four.466 00:12:19,422 --> 00:12:22,602 What are your longterm goals and how can I help you achieve.467 00:12:22,602 --> 00:12:22,752 them?468 00:12:22,752 --> 00:12:24,282 And We discussed that before.469 00:12:24,282 --> 00:12:26,022 when someone wanted to be on a different team.470 00:12:26,382 --> 00:12:27,312 And to be honest,471 00:12:27,822 --> 00:12:28,992 even though they're doing a great job.472 00:12:29,022 --> 00:12:31,062 If they're not happy, I would rather have them happy.473 00:12:31,062 --> 00:12:33,252 And I want someone on my team who wants to be there.474 00:12:33,852 --> 00:12:34,542 Exactly.475 00:12:35,502 --> 00:12:37,992 Here's an interesting one and this applies.476 00:12:39,102 --> 00:12:41,442 I guess I can apply to any size organization, but477 00:12:41,442 --> 00:12:43,632 specifically large organizations.478 00:12:44,082 --> 00:12:45,702 Do You have any questions for me?479 00:12:45,822 --> 00:12:47,382 Or have you heard any rumors?480 00:12:47,412 --> 00:12:48,762 you would like to discuss.481 00:12:50,172 --> 00:12:50,562 Wayne: Okay.482 00:12:51,162 --> 00:12:52,932 Chris: I am completely open and upfront.483 00:12:52,962 --> 00:12:54,252 And if I can't tell them an.484 00:12:54,282 --> 00:12:56,742 answer, I'll say, I can't tell you that.485 00:12:57,162 --> 00:12:57,432 Wayne: And that's486 00:12:57,432 --> 00:12:58,032 Chris: rare.487 00:12:58,272 --> 00:13:01,482 But usually I'll say, this is exactly what I know.488 00:13:01,482 --> 00:13:06,102 And once they hear it from me or from any authority, figure that it does a better489 00:13:06,102 --> 00:13:07,812 job and it cuts down on the rumors.490 00:13:09,042 --> 00:13:09,702 Wayne: Which is big.491 00:13:09,942 --> 00:13:10,392 Yes.492 00:13:10,842 --> 00:13:11,742 Rumors fly.493 00:13:11,952 --> 00:13:12,852 Or They really do.494 00:13:13,932 --> 00:13:15,432 Number six and number seven.495 00:13:15,852 --> 00:13:16,692 Chris: go hand in hand.496 00:13:16,722 --> 00:13:18,072 Wayne: Number six is what are the497 00:13:18,072 --> 00:13:19,542 Chris: statuses of your last498 00:13:19,542 --> 00:13:20,172 Wayne: action items?499 00:13:20,832 --> 00:13:21,972 Chris: And number seven is what are your500 00:13:22,032 --> 00:13:22,602 Wayne: action items.501 00:13:22,632 --> 00:13:22,722 This.502 00:13:23,502 --> 00:13:25,152 And that's where I suggest they make out.503 00:13:25,212 --> 00:13:26,502 If they have a pie chart.504 00:13:26,892 --> 00:13:27,432 That looks like.505 00:13:27,552 --> 00:13:28,752 Chris: their time would be spent.506 00:13:28,752 --> 00:13:30,102 So they've got a week to do that.507 00:13:30,162 --> 00:13:32,562 And the next week we'll start working on how to get you there.508 00:13:34,422 --> 00:13:37,272 Number eight is how are you tracking this past week?509 00:13:37,602 --> 00:13:40,152 Are there any blockers I can help remove?510 00:13:40,602 --> 00:13:43,332 Is there anything I can do in other words, to help you get511 00:13:43,332 --> 00:13:44,292 through what you need to do?512 00:13:44,292 --> 00:13:46,392 Because sometimes there are, and they don't mention it.513 00:13:47,832 --> 00:13:50,232 Number nine is the most important one.514 00:13:50,592 --> 00:13:51,402 That I asked.515 00:13:51,792 --> 00:13:53,712 and it's on a scale of One to 10.516 00:13:53,922 --> 00:13:56,862 How happy are you with your work-life balance?517 00:13:56,982 --> 00:13:59,562 and how can I help you get closer to a 10?518 00:14:00,282 --> 00:14:02,622 And I'll tell you, I had two of these today and one was519 00:14:02,622 --> 00:14:04,302 a nine and one was a 9.9.520 00:14:04,302 --> 00:14:05,652 So I'm very happy with that.521 00:14:05,664 --> 00:14:06,643 Clearly we still got a522 00:14:06,643 --> 00:14:07,363 Wayne: a little bit to go.523 00:14:08,323 --> 00:14:08,593 Chris: What are the524 00:14:08,593 --> 00:14:09,853 Wayne: things you do to help your people?525 00:14:09,943 --> 00:14:11,053 with our work-life balance?526 00:14:12,373 --> 00:14:14,483 Just asking them about their life.527 00:14:14,499 --> 00:14:14,799 Chris: I've got528 00:14:14,829 --> 00:14:15,369 Wayne: people.529 00:14:16,479 --> 00:14:18,579 Some of my, in my group have kids.530 00:14:19,029 --> 00:14:20,469 Some of them are married.531 00:14:20,592 --> 00:14:20,982 Some of532 00:14:21,012 --> 00:14:22,422 Chris: We have some medical issues.533 00:14:23,322 --> 00:14:23,742 Wayne: And534 00:14:23,742 --> 00:14:24,822 Chris: I tried to make.535 00:14:26,952 --> 00:14:29,082 Any changes that I can in the department.536 00:14:29,652 --> 00:14:30,612 Specific to them.537 00:14:31,152 --> 00:14:31,782 To help them.538 00:14:32,082 --> 00:14:32,772 And that's awesome.539 00:14:32,772 --> 00:14:34,032 Wayne: create a team atmosphere540 00:14:34,362 --> 00:14:36,492 Chris: so that they want to try to help one another.541 00:14:37,392 --> 00:14:38,982 That's a great answer.542 00:14:39,012 --> 00:14:39,972 Fantastic.543 00:14:40,242 --> 00:14:41,952 I need to feel like I need to be writing that down?544 00:14:41,952 --> 00:14:42,312 So.545 00:14:42,642 --> 00:14:44,352 I'm going to go back through the transcript of this.546 00:14:44,352 --> 00:14:45,702 Let me get that information.547 00:14:45,702 --> 00:14:46,392 That's great.548 00:14:47,112 --> 00:14:48,402 So now we're up to number 10.549 00:14:48,432 --> 00:14:50,142 I'm going to build a little drama for this one.550 00:14:55,272 --> 00:14:57,282 This is the last question I always ask.551 00:14:57,282 --> 00:15:00,822 And if there is one thing I can do differently to help552 00:15:00,822 --> 00:15:02,472 you more what would that be553 00:15:03,162 --> 00:15:07,602 And sometimes I get great answers and Sometimes I don't get any answers at554 00:15:07,602 --> 00:15:11,562 all And Usually it's something that I've overlooked Or a bad assumption555 00:15:11,592 --> 00:15:14,952 I've made but this keeps me on track This keeps me honest This shows556 00:15:14,982 --> 00:15:18,522 me that there's things going on I need to be a little more aware of557 00:15:18,912 --> 00:15:19,152 Wayne: yeah558 00:15:20,175 --> 00:15:22,755 Chris: a lot of these conversations that you talked about having on559 00:15:22,755 --> 00:15:24,464 your one-on-one meetings weekly560 00:15:26,204 --> 00:15:26,954 Wayne: Where my561 00:15:27,014 --> 00:15:30,074 Chris: department meets in person I can ask them.562 00:15:31,342 --> 00:15:31,852 everyday.563 00:15:32,062 --> 00:15:35,710 Very good And that's an important distinction My team is completely remote564 00:15:35,718 --> 00:15:39,258 Since COVID And I don't get The only time I get to see face to face is565 00:15:39,258 --> 00:15:42,708 when We do zoom meetings Other than that We just meet online and we I566 00:15:42,708 --> 00:15:45,438 hear the voices but I don't see the face And that's a big difference567 00:15:45,768 --> 00:15:46,228 Wayne: Huge568 00:15:46,228 --> 00:15:48,630 Chris: Okay That's all for one-on-one meetings Wayne do you569 00:15:48,630 --> 00:15:49,770 have anything else you want to add570 00:15:50,400 --> 00:15:51,000 Wayne: I do not571 00:15:51,210 --> 00:15:54,690 Chris: Visit us on lead 12 twelve.com And remember please572 00:15:54,690 --> 00:15:56,220 pray for Dave Thanks everyone